Shipping policy

 

At Best Wishes Fur, we strive to offer a seamless and reliable shipping experience to all our customers. Please read our shipping policy carefully to understand how we handle orders, delivery times, and related matters.

Processing & Delivery Times:

  • Order Processing: Orders are typically processed within 1-3 business days after the order is placed.
  • Delivery Times: Estimated delivery time: 5-7 business days.
  • Order Cut Off Time: Orders placed after 5:00 PM , GMT+08:00) Hong Kong Standard Time (Hong Kong), Monday to Friday.

Shipping Locations:

Our Shipping countries are Australia, Canada, United Kingdom, Hong Kong, New Zealand, United States.

Shipping Costs:

We offer free shipping on all orders. Check our website for the latest offers.

Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number via email so that you can track the progress of your delivery.
  • Please note that tracking may take 24-48 hours to update after the order has been shipped.

Lost or Stolen Packages:

  • We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier. Please ensure you provide a secure and accurate shipping address.
  • If your package is marked as delivered but you have not received it, please check with neighbors or your local post office. If you still cannot locate it, contact us at services-us@bestwishesfur.com, and we will assist you in filing a claim with the shipping carrier.

Undeliverable Packages:

  • If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any re-shipping fees.
  • Please double-check your shipping address before placing your order to avoid delivery issues.

Delivery Issues:

  • If you experience any issues with your delivery or have not received your package within the estimated delivery time, please contact our customer service team at services-us@bestwishesfur.com. We will work with the shipping carrier to resolve the issue.

Order Changes and Cancellations:

  • If you need to change or cancel your order, please contact us as soon as possible at services-us@bestwishesfur.com. We will do our best to accommodate your request; however, if your order has already been processed or shipped, we will be unable to make changes.

We are committed to ensuring that your shopping experience with Best Wishes Fur is smooth and satisfactory. For any additional questions or concerns about our shipping policy, feel free to contact us at services-us@bestwishesfur.com.

Best Regards,
Best Wishes Fur Customer Service Team